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TRADE WINDS CITRUS LIMITED COMMITMENT TO OUR VALUED CUSTOMERS

Trade Winds Citrus Limited (TWCL)is committed to satisfying the expectations of its stakeholders (customers, employees, shareholders) by delivering products of consistent quality in compliance with the appropriate local and international standards. (TWCL Quality Policy)
Consistency in providing safe, quality products to our customers remains Trade Winds Citrus’ hallmark.

Our commitment to our valued customers and quality assurance are guided by our Quality Policy which outlines our commitment to
Continuous improvement and development
Customer focus
Quality management
Food safety
To ensure quality and food safety TWCL has implemented and maintained the following Management Systems:
ISO 9001 Quality Management System incorporating HACCP (Hazard Analysis Critical Control Points)
Food Safety Management System – Since December 2005
Global GAP (Good Agricultural Practices)Management System – Since January 2011
Good Manufacturing Practices (GMP) is utilized internally to ensure quality and food safety by covering all areas of the manufacturing process from handling of incoming raw material through to the distribution of finished products.

These systems allow us to achieve planned objectives by enhancing the company’s competitiveness, growth and sustainability. Through continuous improvement of our processes we are able to consistently meet and exceed our customers’ expectations and guarantee food safety.

With increase global demand for food safety, maintaining these systems has allowed TWCL to confidently and consistently trace our products from “Farm to Fork”; thus increasing efficiency and dynamic control of our food safety programme.
QUALITY POLICY

TRADE WINDS CITRUS LTD.
is committed to satisfying the expectations of its stakeholders (customers, employees, shareholders) by delivering products of consistent quality in compliance with the appropriate standards. This commitment shall be accomplished and maintained by implementing the following principles:

CONTINUOUS IMPROVEMENT
& DEVELOPMENT

Train and develop personnel to fully utilize their abilities to meet the objectives of the company.

Continuously measure, evaluate and improve the management and operating processes.

Keep abreast with modern technology and implement where applicable.
CUSTOMER FOCUS
Implement and maintain efficient distribution and communication processes with the customer.
QUALITY MANAGEMENT SYSTEM
Achieve and maintain ISO 9001:2008 as the minimum standard
for our Quality Management System.
FOOD SAFETY POLICY
Implement and maintain a HACCP based food safety risk
management system to ensure a safe supply of products to all consumers.
TOP MANAGEMENT IS RESPONSIBLE TO
Communicate and implement this policy throughout the organization,
Ensure that everyone in the organization knows his/her role in carrying out this policy,
Periodically review the continuing suitability of this policy.
Translate this policy into measurable objectives, aligned to customer outcomes, across functional areas of the organization.
Aim to GET IT RIGHT FIRST TIME, EVERY TIME, AND STRIVE FOR CONTINUOUS IMPROVEMENT.